Returning a Product
If you change your mind about a purchase or make an incorrect choice, we will provide you with a refund within 30 days of delivery for unopened products, however a re-stocking fee of 20% will apply. If the goods were sent under 'Free Shipping' the original freight cost will be recovered by Scrap Dragon and deducted from the refund.
Scrap Dragon will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Scrap Dragon can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.
If you have any questions about the return of your item, please contact us via firstname.lastname@example.org Be sure to include your order number and e-mail address with any correspondence.
Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au