How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
-Top-

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
-Top-

How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
-Top-

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
-Top-

How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
-Top-

How do I know my order has been received?
Once an order is received by the store administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
-Top-

How long is it to receive my order?
Once we've received payment, it'll take within 3 to 5 business days to receive your item, please note that this is a guide only as some remote areas will take longer. Delivery times may vary, especially during peak periods.  You will receive an email to the address you entered during the sites secure checkout advising that your order has shipped.
-Top-

How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
-Top-

My order never arrived
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
-Top-

An item is missing from my shipment.
Please contact us via the "contact us" page if your order is incomplete or incorrect.
-Top-

When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the us via the "contact us" page.
-Top-

How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
-Top-

I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
-Top-

Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
-Top-

What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. We offer the following payment methods:
Credit Cards VISA and Mastercard using 128bit Secure Socket Layer protection
Pay by Phone using your Credit Card
Direct Bank Deposit
Personal Cheque, Money Order or Bank Cheque
Paypal
Cash on Pick Up
EFTPOS only available on Pick Up
-Top-

What are my shipping charges?

Terms & Conditions for Authority to Leave. 

 BBy tickingBy selecting the option at the checkout page on the website (or if you selected this option over the telephone), Scrap Dragon Pty Ltd will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Scrap Dragon Pty Ltd, and contractors with the delivery, do not accept responsibility for any loss or damage which results form this Authority to Leave delivery method.
You agree to release Scrap Dragon Pty Ltd from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other
consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
 -Top-
 

Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
-Top-

Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
-Top-

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
-Top-

I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
-Top-

I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you.
-Top-

When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
-Top-

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
-Top-

What is your refund and returns policy?

Returning a Product

If you change your mind about a purchase or make an incorrect choice, we will provide you with a refund within 14 days of delivery for unopened products (excludes CD's, DVD's) This refund does not include delivery costs.

If the Product is damaged or Dead on Arrival, Dead Soon After Arrival or a Later Defect Product, we have indicated below what you should do and how Scrap Dragon will respond to the problem.

Scrap Dragon will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.

For further assistance with product returns, please visit our Customer Service

Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties.

For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au or download a free copy of the Warranties and Refunds Guide at http://www.accc.gov.au/content/index.phtml/itemId/322947.

Dead On Arrival Products - "DOA"

A Scrap Dragon Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken or defective when first taken from its packaging.

A Scrap Dragon Representative will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to provide a full refund or a replacement product, depending on your choice.

Where Scrap Dragon has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Scrap Dragon.

If the Product is deemed by Customer Service NOT to be DOA, and is not covered by a warranty, Scrap Dragon may refuse to replace the Product or give you a refund for the Product.

When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property. Replacement Products are provided with the same warranty as the returned Product.

When a refund is given, the returned DOA Product becomes our property.

Dead Soon After Arrival Products - "DSAA"

If you find a defect in a Product within a reasonable time after delivery and before you have used it a lot (30 days as a rule of thumb) you should notify Scrap Dragon and your claim will be treated in the same way as a DOA product (see "Dead On Arrival Products").

Later Defect Products - "LD"

If the Product is not DOA or DSAA and you find that the Product has a defect or a problem within a reasonable time during which it should not have that defect or problem, it is a LD Product. Scrap Dragon will exchange the LD Product where possible, or refund you the purchase price of the Product.

A reasonable time is the amount of time that is reasonable to expect, given the cost and quality of the item and the amount and type of usage. Only rarely will that period exceed one year and usually it will be much shorter.

When a claim for a LD is made, a Scrap Dragon Customer Service Representative will provisionally determine whether the Product is LD. Where a Product is provisionally determined as LD we will arrange to provide a replacement product or a refund.

Where Scap Dragon has provisionally determined that a Product is LD, return shipping will be arranged at the expense of Scrap Dragon if the claim has been notified to us within 90 days of delivery. Other cases will be considered on their merits.

If the Product is deemed by Customer Service NOT to be LD, and is not covered by a warranty, Scrap Dragon may refuse to replace the Product or give you a refund for the Product.

Where a refund is given for a LD product, it may be given as a Refund Credit to Your Account.

The delivery time for replacing the Product will be the same as stated for the original Product.

Replacement Products are provided with the same warranty as the returned Product.
-Top-

How do I contact you?
You can contact us via the "contact us" page located in the storefront.
-Top-